Terms and Conditions

Coffee District Philippines Inc.
Terms and Conditions

Data Privacy

The Coffee District respects and protects customer privacy. Any personal data collected, including names, contact details, payment records, and machine information, will be used solely for service and transaction purposes.
All collected customer information will be kept confidential and stored securely in compliance with the Data Privacy Act of 2012 (RA 10173).
The Coffee District does not sell, rent, or share customer data with third parties for marketing or any other unauthorized purposes.

General Information

This Sales Confirmation when acknowledged by customer will service as a means of record indicating the details of this transaction including the deliveries and other understanding between the sales person and the customer.
Customer is hereby advised that the company will not honor any conditions of this sales verbally committed by our sales person or written in documents other than this Sales Confirmation.
No Sales Order will be accepted by the company without signed Sales Confirmation by customer.
This form shall be accomplished in duplicate and without alteration. One copy for record of customer. Should the Customer lose the copy of the these terms, these may be access through this link. Otherwise, The Coffee District may provide another copy subject to the provision of an Affidavit of Loss.
The Customer understands that The Coffee District may change these terms and conditions from time to time and the terms to be enforced are the terms at the time of demand, unless the Customer can provide a copy the terms applicable during the time of sale.

Terms and Conditions for Showroom Purchases.

Prices are subject to change without prior notice. This SOA is only valid for 48 hours upon issuance.
For Claims regarding warranty of the machine, grinder and/or equipment, kindly refer ONLY to the warranty policy issued.
Installation and Delivery are not included unless otherwise specified with a mobilization cost detailed in the SOA. In such cases, the customer agrees to cover any specified mobilization cost outlined.
1. In this regard, the Customer agrees that The Coffee District may validly refuse the provision of further services pertaining to installation, absent of a written agreement covering the service between Customer and The Coffee District.
Please note that receiving the SOA does not guarantee reservation of the item(s) listed in the description. We will only reserve the item once we receive a 30% downpayment.
For each machine purchase, we only permit a single comprehensive demonstration for each machine acquired. A fee will be charged if you wish to request an additional demonstration.
Items with no warranty: accessories, ceramics, equipments, etc. only has a 7 day replacement policy as long as the packaging and inclusions are complete.
Once the items are available for pickup we only allow 10 days to have the item(s) either picked up or delivered via 3rd party logistics at buyer's expense. After the alloted 10 showroom working days, a warehouse fee of PHP 300.00 per machine(s), PHP 150.00 per grinder(s) only, will be charged every week.
For deliveries via third-party logistics, The Coffee District will not be held liable for any damage, delay, or loss incurred during transit. Responsibility lies with the chosen logistics provider.
MHW-3 Bomber products, the warranty policy included inside the product box shall serve as the official warranty document. Customers are strongly advised not to dispose of this document. No claims shall be entertained without the presentation of the original warranty policy.

Terms and Conditions for Pre-orders

30% downpayment to be settled to confirm the order.
Lead time for delivery is approximately 30 days upon order confirmation, unless otherwise specified in the statement of account (SOA).
Down-payment is strictly non-refundable. However, it may be converted to store credit in case the client decides to have their orders changed. Provided that the purchase shall be made within 60 days from the time of communicating the intent to not pursue with the initial purchase.
1. This policy is not applicable to consumable items such as beans, syrups, and milk.
Once the items are available for pickup, clients are given 10 showroom working days to either: Arrange pickup, or Book delivery via third-party logistics (at the buyer’s expense).
1. After the allotted 10 showroom working days, a warehouse storage fee will apply:
2. 1. PHP 300.00 per machine per week
  2. PHP 150.00 per grinder or equipment per week

Terms and Conditions for Change of Mind

The Coffee District (TCD) understands that customers may occasionally change their preferences after purchasing. To accommodate this, we offer a Change of Mind policy under the following terms:

Only showroom purchases are eligible for change of mind requests.
Requests must be made within 7 calendar days from the date of purchase.
The item must be in brand-new, resalable condition, with no signs of use or damage. The following packaging and product requirements must be strictly met:
1. The item must not be damaged in any way.
2. All original packaging must be intact, including the box, plastics, styrofoam, and manuals.
3. Plastics or seals on accessories must be unopened and undamaged.
A 10% administrative fee based on the original sale price will be charged for processing the change.

Eligible Replacement Items:

Customers may only exchange the item for another of the same price or a higher price.
If the new item is more expensive, the customer will pay the price difference.
No exchanges will be allowed for items of lower value than the original purchase.

TCD reserves the right to refuse any change of mind request if the above requirements are not strictly met, including but not limited to incomplete or damaged packaging, used or damaged items, broken seals, or requests made beyond the allowable period.

Terms and Conditions for Warranty Claims

Warranty Policy as Primary Proof
All warranty claims must be accompanied by the original Warranty Policy issued by The Coffee District. This policy serves as the primary proof of warranty coverage. TCDSC reserves the right to refuse any warranty claim if the Warranty Policy is not presented at the time of service.
Lost Warranty Policy – Request for Replacement
In the event that the original warranty document is lost, the purchaser may request a replacement. TCDSC will only process the issuance of a replacement Warranty Policy upon submission and approval of the following requirements:
1. Formal Request Letter (The letter must include the following details:)
2. 1. Full name of the purchaser
  2. Contact details (mobile number and/or email address)
  3. Item description (model and serial number)
  4. Date and mode of purchase (Shopee, website, showroom, Facebook page, etc.)
  5. Clear statement requesting a replacement or reissuance of the Warranty Policy
  6. Explanation of how the original warranty was lost
  7. Signature and date
3. Supporting Documents
4. 1. Photocopy of a valid government-issued ID
  2. Proof of Purchase (Sales Invoice)
5. If the Requestor is Not the Original Purchaser
6. 1. An Authorization Letter signed by the purchaser
  2. Photocopy of valid ID of the purchaser (authorizer)
  3. Photocopy of valid ID of the person claiming on their behalf (requestor)
7. Processing of Replacement Warranty Document
8. 1. Requests will be reviewed and verified by TCDSC staff
  2. TCDSC reserves the right to approve or deny any request based on the completeness and authenticity of the submitted documents
  3. A new Warranty Policy will only be issued once all requirements are fulfilled and the original transaction has been verified in our records.
9. No Proof, No Warranty Claim
10. 1. Without the original Warranty Policy or an approved replacement, no repair discount or warranty service will be applied, regardless of proof of purchase.

Terms and Conditions for Service Center Services

⚠ IMPORTANT NOTICE

It is important to read and understand these Terms and Conditions before proceeding with any repair. These terms form the entire agreement between the customer and The Coffee District Service Center (TCDSC).

Failure to read or review these terms does not exempt you from compliance. TCDSC is not liable for any misunderstandings arising from unread terms.

General Terms
1. By submitting their machine for service, customers acknowledge and agree to these terms.
2. Customers are required to read and acknowledge these terms before proceeding with machine drop-off.
3. The Coffee District Service Center (TCDSC) reserves the right to refuse service for machines that exhibit severe and intentional physical damage, unauthorized modifications, or irreparable conditions.
4. Operating Hours:
5. 1. Tuesday to Sunday: 10:00 AM - 6:00 PM
  2. Closed on Mondays
  3. Customers must plan their schedule accordingly, as transactions will only be accommodated within these hours.
6. ID Verification for Payments (Credit Card Transactions)
7. 1. By proceeding with this payment, you acknowledge and consent to Coffee District Inc. capturing a photo of your valid ID for identity verification purposes, in compliance with Republic Act No. 10870 (Credit Card Industry Regulation Law).
  2. This measure ensures the security of your transaction and prevents unauthorized use of credit cards.
  3. All collected information shall be handled in accordance with applicable data privacy laws.
Inspection, documentation, liability
1. Upon drop-off, machines will undergo a physical inspection to document any visible scratches, dents, missing components, or signs of electrical/water damage. This inspection ensures both the customer and the service center acknowledge the machine’s condition at the time of submission.
2. An Acknowledgment Service Request Form will be issued, serving as an official record of the transaction. This form will detail the machine’s condition, reported issues, and initial assessment.
3. By submitting their machine for service, customers acknowledge and agree to all terms and conditions stated in this document, even if no physical signature is collected. Submission of the machine constitutes full acceptance of the service terms.
4. A copy of the Acknowledgement Service Request Form will be sent to the customer. Testing and inspection will proceed immediately upon machine drop-off, without requiring further confirmation or signature from the customer.
5. Customers must remove detachable accessories (e.g., portafilters, hoppers, dosing cups, power cords, water tanks) unless required for testing. TCDSC is not responsible for misplaced accessories unless explicitly documented at check-in.
6. TCDSC is not liable for data loss or internal settings reset on digital coffee machines.
7. Machines with unauthorized modifications, aftermarket parts, or DIY repairs may be rejected from service. If accepted, the repair warranty will be void.
8. TCDSC shall not be responsible for pre-existing physical damage or further deterioration caused by the inspection of severely compromised machines.
9. TCDSC is not liable for third-party shipment losses or damages during transport to/from the service center.
Repair Timeline
1. The standard repair turnaround time is 3 to 6 working days, excluding the time the machine spends in queue and any extended period required for further troubleshooting.
2. For double group head machines, customers should expect longer turnaround times due to the complexity of dismantling, testing, and reassembly.
3. Conversely, single boiler or smaller-capacity machines may be serviced more quickly, depending on the diagnosis and availability of parts.
4. TCDSC will provide updates as necessary, but repair timelines may still vary depending on the volume of units in queue, severity of the issue, and parts availability.
Service Evaluation Fees
1. TCDSC does not accept assessment-only requests.
2. Once a machine is dropped off and queued for repair, it will automatically be subject to a Service Evaluation Fee, regardless of whether the repair or service is completed. This fee applies as long as the machine undergoes troubleshooting or any form of service assessment by our technicians. The Service Evaluation Fee covers the time and technical resources utilized during the initial diagnosis and evaluation process.
3. 1. ₱700 for Home Use Machines and Grinders
  2. ₱1,200 Single Group Head Machines
  3. ₱1,700 for Double Group Head Machines
4. This fee applies under the following circumstances:
5. 1. The client decides not to proceed with the repair.
  2. The client is unable to complete or authorize the repair due to issues such as unavailability of parts, severity of troubleshooting, or any other reason that prevents the repair from being carried out.
6. If the repair moves forward, this fee will be waived and will not be included in the final billing.
7. Additional Clause on Damage Due to Age, Rust, Scale, or Natural Wear:
8. 1. Once the machine has been assessed and it is determined that the damaged parts are a result of age, rust, scale accumulation, natural wear-and-tear, or any deterioration not caused by the negligence of TCDSC, and the client elects to pull out the machine without repair, the client expressly acknowledges that TCDSC holds no liability whatsoever for such pre-existing damage.
  2. TCDSC shall not replace, compensate, or assume responsibility for any deteriorated, corroded, or worn parts discovered during the assessment, whether or not the client chooses to proceed with the repair.
Professional Fee, Preventive Maintenance Fee, Full Descaling Fee and Deep Cleaning Fee
1. The Coffee District Service Center (TCDSC) may charge applicable service fees depending on the nature of the work required. These include professional fees for repair, preventive maintenance service (PMS), and full descaling, with rates varying based on the machine classification: home use, single group head, or double group head. Machines categorized as home use include the following models: 3605, 3609, 3005E, 3005G, and 3006. See updated rates below.
2. For grinders, TCDSC applies a general professional fee for repair, and a separate deep cleaning fee if such service is deemed necessary during the evaluation. Each Service fees are indicated below (Number 13, 14, 15 and 16 for your reference). Parts for replacement will be transparently indicated on the service order and discussed with the client before proceeding.
3. Preventive Maintenance Service (PMS) for both espresso machines and grinders is not included under warranty coverage. Only selected machine models are entitled to a free PMS, subject to warranty terms and conditions. Clients are advised to review their warranty policy or consult with TCDSC staff for assistance and clarification regarding PMS eligibility.
Basic Repair Service Fee
1. The Basic Repair Service Fee shall cover limited, minor, and non-invasive corrective interventions intended to address specific and readily identifiable faults. Such service may include, but shall not be limited to, minor mechanical or electrical adjustments, re-termination of connections, cleaning of accessible components, and basic functional restoration that does not require extensive disassembly or replacement of major components.
2. The Basic Repair Service is strictly confined to surface-level and component-specific issues. It does not include comprehensive diagnostics, full system evaluation, or repairs requiring dismantling of major assemblies, including but not limited to boilers, internal piping systems, or structural components. Any work beyond the defined scope shall be subject to a separate assessment, quotation, and prior written approval by the Client.
3. The Basic Repair Service is strictly confined to surface-level and component-specific issues. It does not include comprehensive diagnostics, full system evaluation, or repairs requiring dismantling of major assemblies, including but not limited to boilers, internal piping systems, or structural components. Any work beyond the defined scope shall be subject to a separate assessment, quotation, and prior written approval by the Client.
4. The Client acknowledges and accepts that the Basic Repair Service is performed on a limited, best-effort basis and is dependent upon the initial observable condition of the machine. TCDSC makes no representation or warranty that such service will fully resolve the issue or restore the machine to its original or optimal operating condition. The possibility of recurring or secondary faults remains inherent due to the interconnected nature of machine components.
5. Unless expressly stated otherwise in writing, all services rendered under the Basic Repair Service Fee are provided strictly on an “as-is” basis and without any form of warranty, whether express or implied. TCDSC disclaims any liability for subsequent failure, malfunction, or degradation of performance following the service.
6. The Client expressly acknowledges that the machine may be subject to pre-existing defects, deterioration, or damage, including but not limited to scale accumulation, corrosion, thread wear, material fatigue, electrical instability, or prior misuse. TCDSC shall not be held liable for any loss, damage, or failure arising from or attributable to such conditions, whether discovered during or after the performance of the service. The Client hereby waives any claim against TCDSC arising from the manifestation or aggravation of such pre-existing conditions.
7. In the event that additional defects, failures, or necessary repairs are discovered during the course of service which fall outside the scope of the Basic Repair Service, TCDSC reserves the right to suspend further work and issue a revised quotation. No additional work shall be undertaken without the Client’s express approval. Should the Client decline to proceed, the Basic Repair Service Fee shall remain due and payable.
8. By proceeding with the Basic Repair Service, the Client assumes all risks associated with partial or limited repair interventions, including but not limited to incomplete resolution, recurrence of issues, or exposure of additional defects. The Client acknowledges that such risks are inherent in servicing machines that have not undergone full diagnostic or overhaul procedures.
9. TCDSC reserves the absolute right to refuse, limit, or discontinue the service at any stage if, in its sole determination, the machine is found to be unsafe, structurally compromised, extensively deteriorated, or otherwise unsuitable for repair under the Basic Repair Service classification.
10. Nothing in this agreement shall be construed as a guarantee that the machine will be restored to its original condition, factory specifications, or continuous operational reliability. The service rendered is corrective in nature and not restorative.
11. Nothing in this agreement shall be construed as a guarantee that the machine will be restored to its original condition, factory specifications, or continuous operational reliability. The service rendered is corrective in nature and not restorative.
Pest-Infested Machines
1. During the inspection of your machine at our service center, it was found to be infested with pests. As part of our commitment to maintaining a clean and sanitary workspace, a P560 sanitation fee (VAT INCLUSIVE) will be charged. Please note that this sanitation fee is separate from any cleaning or repair services for your machine. It is imposed to help sustain our ongoing pest control measures, ensuring a safe and hygienic environment for all equipment handled in our facility.
2. The sanitation fee will be charged regardless of whether the service or repair proceeds, as long as the equipment has been opened or inspected within the service center.
3. For future servicing, we strongly recommend that machines be thoroughly checked and cleaned before bringing them in to avoid additional charges.
Warranty and Repair Policies
1. Warranty support is subject to validation by TCDSC staff. Customers must present a valid warranty card or proof of purchase (Warranty Policy or Sales Invoice).
2. Warranty Coverage:
3. 1. 1-month parts and service warranty for the same concern.
  2. Warranty applies only to replaced parts and does not cover unrelated issues that may arise later.
  3. If a machine is stored at TCDSC for an extended period before pick-up, the warranty period starts upon retrieval from the service center. Any issues arising due to delayed retrieval that is not related to the original repair will not be covered by the warranty, and TCDSC shall not be liable for it.
4. Major Components Disclaimer:
5. 1. For major components such as Printed Circuit Board (PCB) , solenoid valves, and sensors, functionality can only be determined during testing and repair.
  2. TCDSC cannot guarantee the lifespan of these components after repair, as deterioration may occur at any time due to factors such as usage, wear and tear, power fluctuations, or previous undetected damage.
6. No Proof of Purchase, No Discount Policy:
7. 1. Customers who purchased their machine from The Coffee District are entitled to a 20% discount on repair costs.
  2. It is important to present the valid proof of purchase (Warranty Policy, Sales Invoice or Statement of Account), either hard copy or soft copy. Without valid proof of purchase, the discount will not be applied.
8. Quotation is not valid in claiming warranty and client privilege discount.
9. For complete details of warrant policy, click Here.
Same-Day Repair, Express Repair and Waiver Requirement
1. Same day repairs refer to repair requests where the machine is dropped off and picked up within the same day.
2. 1. A P1,100.00 (VAT INCLUSIVE) additional fee will be charged for same-day repair requests.
  2. Cut-off for Same-Day Repair is 2:00 PM. Machines dropped off after this time will not qualify.
  3. The machine must be picked up before 6:00 PM on the same day.
  4. Same-Day Repair is subject to technician availability and the issue’s complexity. Major component failures or deeper diagnostics may extend the repair beyond the same day, in which case an Express Repair fee may apply.
3. Express Repairs are services where the customer's unit is prioritized and placed ahead of the standard service queue. Express repairs includes.
4. 1. Same-Day Repair Escalations:
  2. 1. Machine initially accepted for Same-Day Repair but could not be completed on the same day due to the need for deeper troubleshooting or parts replacement.
    2. These machines are automatically escalated to Express Repair status without rejoining the standard queue.
  3. Queue-Cut Prioritized Repairs:
  4. 1. Machines that are prioritized over other pending repairs upon request or necessity, and scheduled for dispatch within 1 to 2 business days from receipt.
  5. Express Repair Fee: P560.00 (VAT INCLUSIVE)
  6. Additional repair fees may apply based on the parts and labor required, and the customer will be informed accordingly.
  7. Express Repair is still prioritized over standard repair (standard repair turnaround time is 5-10 days) timelines but is not guaranteed for 24-hour turnaround in all cases.
  8. Additional repair time due to diagnostic complexity, parts sourcing, or supplier delays does not revert the service to regular repair status.
  9. Express Repair Fees are applicable once the machine cuts the queue, regardless of final dispatch timing due to complexities beyond our immediate control.
5. Waiver for Same-day and Express Repair
6. 1. The standard diagnostic and testing of repaired machine is 2 to 7 business days, depending on the nature of the issue. This ensures that machines undergo complete inspection, accurate troubleshooting, and quality testing before release.
  2. If a machine shows signs of probable PCB damage and the customer opts out of the standard 2-7 days diagnostic process, a waiver must be signed before proceeding with same-day repair service.
  3. The waiver acknowledges that the customer declined full diagnostic procedures and assumes responsibility for any further issues arising from expedited repairs.
Storage and Abandonment Policy
1. Customers must claim their machines within 7 days of receiving notification that service is complete.
2. Once TCDSC notifies the customer that their machine is ready for pick-up, warehouse storage charges will immediately take effect.
3. Storage Fees Breakdown (VAT EXCLUSIVE):
4. 1. ₱300 per week per machine
  2. ₱150 per week for smaller items
  3. The warranty period starts upon machine retrieval. If a machine remains in storage for 3 months, the warranty is delayed by 3 months.
5. TCDSC will make multiple contact attempts using all provided communication methods (email, mobile number, FB/IG account, Messenger, Viber).
6. Updates will not be limited to chat. Customers must check all communication channels.
7. TCDSC will make multiple contact attempts using all provided communication methods (email, mobile number, Facebook/Instagram account, Messenger, Viber). TCDSC shall not be responsible for any repaired machine that remains unclaimed due to the Client's failure to monitor their provided communication channels.
8. Machines left unclaimed beyond 60 days may be considered abandoned and disposed of or sold to recover service costs.
9. TCDSC will not be liable for any damages resulting from long-term storage.
Post-Assessment Unclaimed Machine and Abandonment Policy
1. The Client is given a maximum period of thirty (30) calendar days from the date the service assessment has been made to decide on whether to proceed with the repair or retrieval of the machine. Failure of the Client to provide a decision or claim the unit within thirty (30) days shall be deemed abandonment. On the thirty-first (31st) day after the assessment, the machine shall be subject to disposal in accordance with The Coffee District Service Center’s standard disposal policy, without further notice or liability to the Client.
Loaner Unit Policy
1. Customers with a loaner unit are given a maximum of 3 days to return it.
2. The Loaner Agreement Form will be strictly followed.
3. A rental fee will be charged starting on the 4th day, based on the loaned machine’s value.
Rental Unit Support During Repair
1. In order to support the Client’s business operations, The Coffee District Service Center (TCDSC) may offer rental units to Clients whose machines were purchased without an included loaner unit, subject to availability and compliance with applicable rental terms.
2. Rental units are offered as a temporary operational support while the Client’s machine is undergoing inspection, troubleshooting, or repair.
3. The Client acknowledges that repair timelines may extend beyond standard estimates due to factors beyond TCDSC’s control, including but not limited to parts availability, supplier delays, technical complexity, diagnostic escalation, or unforeseen internal damage.
4. Rental availability is not guaranteed and shall be subject to current inventory, scheduling, and operational considerations.
5. The Client must coordinate directly with the TCDSC team to confirm availability, reservation, documentation requirements, and applicable rental conditions prior to release of any rental unit.
6. Release of a rental unit shall be subject to execution of a separate Rental Agreement Form and compliance with all rental policies, including return timelines and care obligations.
7. TCDSC reserves the right to approve or decline rental requests at its discretion.
Verbal Agreement Disclaimer 
1. No verbal agreement, promise, or representation made by any member of our sales team, technician, or staff—whether communicated in person or by phone—shall modify, override, or be enforceable unless it is formally written and signed by an authorized representative of TCDSC.
2. All price estimates provided verbally or via initial assessments are subject to change; only the Final Quotation issued by TCDSC shall be honored and considered binding.
3. Prices may increase without prior notice.
Professional Repair Fee
1. Home Use Machines (3605, 3609, 3005E, 3005G, 3006, 3028, 3007, 3003A): ₱1,200.00
2. Single Group Head Machines: ₱2,016.00
3. Double Group Head Machines: ₱2,800.00
4. Grinders: ₱1,680.00
Preventive Maintenance Service (PMS)
1. Home Use Machines (3605, 3609, 3005E, 3005G, 3006, 3028, 3007, 3003A): ₱1,400.00
2. Single Group Machines: ₱2,520.00
3. Double Group Machines: ₱3,920.00
Full Descaling (Boiler Descaling)
1. Single Group Machines: ₱4,256.00
2. Double Group Machines: ₱6,160.00
Grinder Deep Cleaning
1. All Grinder Types: ₱1,120.00

Disclaimer: All Prices may vary without prior notice.

⚠ Assumption of Risk, Waiver, and Irreversibility of Repair Process

The Client expressly acknowledges, understands, and agrees that coffee machines—particularly internal and load-bearing components including but not limited to boilers, boiler threads, threaded ports, fittings, adapters, pipe connections, solenoid valves, heat exchangers, probes, sensors, gaskets, seals, O-rings, screws, fasteners, frames, and internal plumbing assemblies—are subject to progressive, concealed, and irreversible deterioration caused by scale buildup, corrosion, rust, mineral deposits, water quality, thermal stress, vibration, age, and normal wear and tear.
The Client further acknowledges that such conditions are latent in nature and may not be reasonably detectable without dismantling, opening, or disassembling the machine, and that any quotation, estimate, or prior approval, including approval for full descaling, preventive maintenance, or overhaul, is preliminary and conditional, and may be revised once internal components are exposed.
By authorizing TCDSC to proceed with inspection, dismantling, descaling, or repair, the Client voluntarily assumes all risks associated with the discovery of additional damage, escalation of repair costs, and the possibility that certain components may fracture, fail, deform, or become non-reusable during or after disassembly due solely to their pre-existing condition.
Should the Client elect to discontinue or withdraw from the repair after such internal damage has been uncovered, the Client irrevocably waives, releases, and forever discharges TCDSC, its owners, technicians, employees, and agents from any and all claims, demands, liabilities, or causes of action, whether known or unknown, arising from: the deterioration, breakage, or failure of any component due to wear, corrosion, scaling, or material fatigue; the inability to reassemble or restore the machine to its prior operational or physical condition; and any alleged loss of value, usability, or functionality resulting from the authorized repair process.
The Client expressly agrees that TCDSC shall have no obligation to:
1. return the machine to its pre-disassembly condition;
2. replace or subsidize damaged components discovered during repair; or
3. complete reassembly where such action is no longer technically feasible, safe, or commercially reasonable. All labor performed, diagnostics conducted, disassembly undertaken, and components exposed, removed, or rendered unusable during the authorized process shall remain billable, non-refundable, and immediately due, regardless of whether the repair is completed.

Terms and Conditions for Spare-part Purchases.

Assessment of Machine Issues - When purchasing spare parts for espresso machines from The Coffee District, please be aware that we rely on the customer's own assessment of the issue with their machine. We do not have the opportunity to directly inspect the machine when you order spare parts without bringing it to our service center. Therefore, Customer agrees that The Coffee District shall not be held responsible if the purchased spare part does not resolve the problem with your espresso machine.
It is recommended that customers visit our service center for a comprehensive diagnosis of their espresso machine's issues. Our trained technicians can provide a more accurate evaluation and ensure that the correct spare parts are ordered for a successful repair. In cases where customers choose to order parts based on their own assessment, any discrepancies or issues that arise shall not be attributed to The Coffee District.
Return and Refund Policy - We regret to inform you that The Coffee District does not accept returns or offer refunds for spare parts once they have been purchased. This policy is in place due to the nature of spare parts and their potential for tampering or damage during installation.
Please be certain of your spare parts requirements and the compatibility of the parts with your espresso machine before finalizing your purchase. If there are any concerns or doubts about your espresso machine's requirements, we strongly recommend contacting our service center for professional guidance and support.
Warranty Clarification - Even if your espresso machine is under warranty, please note that if you choose to have spare parts shipped to you, these parts will not be covered by the warranty. Warranty coverage is applicable only under the following conditions:
1. If the espresso machine was originally purchased from The Coffee District.
2. If the machine is brought to our service center for repair or maintenance.

*Please understand that any attempt to install spare parts yourself or have them installed by a third party may void the warranty for your espresso machine.

Service Exclusion and Sale of Parts - Please note that the purchase of spare parts from The Coffee District is solely for the sale of the parts as is, without any included service such as troubleshooting, repair, or installation guidance. We emphasize that the parts are sold under the condition that the customer is responsible for determining their suitability and installation, which should be performed by a professional or under professional supervision if uncertain.
By providing only the spare part, we aim to clarify our role in the maintenance of your machine: to supply the necessary components without extending into hands-on technical support, which is available at our service center. This approach ensures that customers understand the limits of our responsibility, avoiding any expectations of after-sale troubleshooting or personalized installation assistance directly from The Coffee District.
By proceeding with a spare parts purchase from The Coffee District, you acknowledge and agree to these terms and conditions.

Terms and Conditions for Rental Units

The Lessor agrees to rent the equipment itemized and described, including serial numbers, in the Statement of Account (SOA) provided to the Lessee.
The Lessee acknowledges that the equipment was delivered or picked up in good working order and in clean, operable condition. The Lessee accepts full responsibility for the safekeeping, proper handling, and appropriate use of the equipment throughout the rental period.
The Lessee undertakes to conduct due diligence prior to the use of the equipment, including verifying the adequacy and compatibility of the electrical supply at the venue or location of use. Any equipment failure, malfunction, or damage resulting from inadequate or unstable electrical sources, including power fluctuations or insufficient wattage, shall be solely borne by the Lessee. The Lessor shall not be held liable for any losses or damage arising from such causes.
The Lessee shall be fully liable for any loss of, or damage to, the equipment for the duration of the rental period. Repair or replacement costs shall be deducted from the security deposit. Should such costs exceed the amount of the deposit, the Lessee shall remain liable for the outstanding balance and agree to settle the same upon demand.
The Lessee shall pay the full rental amount as specified in the SOA to confirm the reservation. Payment of the SOA amount constitutes reservation confirmation. No payment, no reservation. A non-refundable booking fee of PHP1,000.00 shall apply to secure the intended rental date. This fee shall be deductible from the total rental fee upon full settlement and shall cover services rendered for the preparation, inspection, and allocation of the unit. No pencil booking will be honored without this booking fee.
Any unpaid balance reflected in the rental breakdown must be fully settled within three (3) banking days from the date the rental breakdown is sent to the Lessee. Failure to settle within the prescribed period shall subject the unpaid balance to an interest charge of one percent (1%) per month, counted from the due date until full payment is received. The Lessor reserves the right to enforce collection remedies should the Lessee default on payment obligations.
For equipment classified as double group head machines, a refundable security deposit of PHP10,000.00 is required. For home-use machines and grinders, the required refundable security deposit is PHP5,000.00. All security deposits must be paid in full prior to the release of any rented equipment. The Lessee must submit two (2) valid government-issued IDs bearing the same address prior to the confirmed pick-up or delivery date. This is especially mandatory for renters of double group head machines. Failure to comply may result in withholding of equipment release until compliance is fulfilled.
Late returns shall incur a daily rental charge equivalent to the machine’s agreed daily rental rate, calculated per calendar day, until the equipment is fully returned. All requests for extension of the rental period must be submitted in writing and shall be subject to the express written approval of the Lessor.
The Lessee, whose machine is currently under repair by The Coffee District (the Lessor) provided that the machine being repaired is bought from TCD, is entitled to a 50% discount on the standard rental rate for the duration of the repair.
Machines currently undergoing repair at The Coffee District Service Center (TCDSC) are automatically granted rental extension privileges without the need for separate confirmation from the Lessor, provided that such extension directly corresponds to the duration of the ongoing repair.
For machines rented for events and reasons other the rental repair, the signed Quotation and agreed rental period therein shall be the only dates recognized and honored by the Lessor. Any request for extension of the rental period must be expressly approved by the Lessor in writing prior to the lapse of the original agreed return date. Should an extension request be denied, and the Lessee nonetheless fails to return the equipment as scheduled in the signed Quotation, resulting in the Lessor’s inability to fulfill subsequent confirmed client bookings, the Lessee expressly agrees that the security deposit shall be automatically forfeited as penalty, without prejudice to the Lessor’s right to recover additional damages or losses actually incurred due to such delay.
Upon pick-up of the repaired machine, the Lessee is required to return the rental unit within three (3) calendar days. Failure to return the unit within this period shall result in the imposition of the full standard daily rental rate for the assigned unit starting on the fourth (4th) day, and continuing until the rental unit is fully returned in good condition.
The security deposit shall be refunded within five to seven (5-7) banking days from the date the equipment (Machine, grinder and accessories) is returned and inspected, provided the following conditions are met: (i) no damage is found; and (ii) all accessories borrowed with the machine are returned in full.
The Lessee is granted a period of twenty-four (24) hours from the time of payment confirmation to request any changes to the rental dates, machine type, or accessories. After the lapse of said twenty-four (24)-hour period, all details of the booking shall be deemed final, binding, and unalterable. Rental booked and paid less than twenty-four (24) hours prior to the scheduled pick-up or delivery, the booking shall be considered final and confirmed immediately upon payment. No changes, rescheduling, or substitutions shall be permitted in such cases.
The Lessee acknowledges and agrees that once the Equipment has been picked up and released from TCDSC’s custody, the rental is deemed to have commenced and the entire rental quotation becomes non-forfeitable. Any cancellation of the ongoing rental thereafter, whether due to event cancellation or for any reason on the part of the Lessee, shall not entitle the Lessee to any refund, credit, or rebate for unused rental days.
In the event of a cancellation prior to pick-up due to unforeseen circumstances such as severe weather conditions, other force majeure events, or for any other reason on the part of the Client, TCDSC shall allow the cancellation of the booking. However, the ₱1,000.00 booking fee shall be deemed non-refundable and forfeited.
Payment made under the signed Quotation and/or Rental Agreement is strictly for the rental period and dates therein agreed upon. Such payment shall be considered fully earned by TCDSC regardless of the Lessee’s actual use of the Equipment. No moving, rescheduling, or transfer of rental dates shall be allowed after confirmation of the booking and issuance of the signed Quotation. By confirming the rental and making payment, the Lessee expressly waives any claim for refund or adjustment arising from shortened use, unused days, or cancellation for any reason not attributable to TCDSC.
All accessories borrowed must be returned simultaneously with the machine. Failure to return accessories—even if the machine is returned on time—shall incur late return penalties based on the machine’s daily rate. If the accessories remain unreturned after two (2) calendar days, the Lessor shall consider them lost and shall deduct both the applicable late return fees and replacement cost from the security deposit. The five to seven (5-7) banking day security deposit refund period shall commence only upon the complete return of all equipment and accessories.
The Lessee acknowledges and agrees that any damage incurred during transit or delivery by third-party logistics shall be solely the responsibility of the Lessee. The Lessor shall provide photo or video documentation of the equipment’s condition prior to release. The Lessor shall not be liable for any loss or damage arising during third-party transport. For deliveries or returns via third-party logistics, the Lessee must book a sedan or larger vehicle for machines. Use of motorcycles for machine delivery or return is strictly prohibited. Only grinders may be transported via motorcycle, provided they are securely packed.
To avoid unforeseen problems and minimize logistics-related risks, The Coffee District highly encourages clients to personally pick up equipment from the showroom. This allows the Lessee to check the unit and receive a basic orientation, especially if unfamiliar with the machine. This ensures the unit is tested and that basic operating instructions are properly communicated prior to dispatch. In the event that the Lessee cannot personally pick up the unit and must rely on third-party logistics, it is the Lessee's responsibility to immediately inspect and test the machine upon receipt. We do not recommend direct deployment of machines to events without prior familiarization and testing. The Lessor will send documentation prior to dispatch confirming machine condition. If the machine is found to be non-functional upon receipt, replacement will be subject to availability, and the Lessee will shoulder the full cost of return and re-dispatch logistics.
In the event that the Lessee elects to have the equipment picked up by a representative or through a third-party logistics provider, the Lessee shall provide the Lessor, in advance and in writing or via chat, the complete name of the authorized representative or the tracking link and official information of the third-party courier or transport service. The Lessor shall have no obligation to release the equipment to any individual or entity whose identity has not been expressly and clearly communicated by the Lessee.
The Lessor reserves the right to withhold release of the equipment in the absence of prior authorization and shall not be held liable for any delays, cancellations, or other consequences arising from such withholding. The Lessee bears the sole responsibility for the proper and timely coordination with any representative or third-party logistics provider.
Should the machine be stolen or lost during delivery by any third-party logistics provider, whether booked by the Lessee or the Lessor, the Lessee shall be fully liable and shall be required to either (i) pay the full replacement value of the machine based on current market price for the brand-new equivalent unit or (ii) replace the unit with an identical model, version, brand, and specifications, subject to the Lessor’s approval. Damage caused by third-party delivery shall likewise be the responsibility of the Lessee, and all coordination with the third-party logistics provider shall be solely handled by the Lessee. Under no circumstances shall the Lessor be held liable for damage, loss, or delays associated with third-party logistics.
Any machine that remains unreturned for a period of fifteen (15) calendar days beyond the agreed return date, without the express written approval of the Lessor for an extension, shall be considered lost. The Lessor reserves the right to initiate legal action and to seek recovery of damages, including the full replacement cost, against the Lessee in such an event.
All equipment pickups and returns shall be made exclusively at The Coffee District Maginhawa Showroom, located at 140 Maginhawa Street, Sikatuna Village, Quezon City. The earliest allowable time for equipment pickup shall be at 10:30 AM, and the latest allowable time is at 5:45 PM, provided that all required preconditions—namely, the completion of payment, issuance of invoice, and presentation of all necessary documents—have been fully satisfied in advance. Under no circumstance shall any equipment be released prior to 10:30 AM.
The Lessee acknowledges and agrees that all Mondays shall be strictly designated for pick-up and drop-off transactions only. No new rental processing, reservation, or documentation shall be entertained on Mondays. Only rentals that have been duly scheduled, confirmed, and pre-processed prior to Monday shall be accommodated. The Lessor expressly reserves the right to refuse any unscheduled, walk-in, or uncoordinated rental processing attempted on a Monday.
The Lessee further agrees that for Monday pick-ups, only pick-up and machine testing shall be entertained. All invoicing and payments must be completed on or before the preceding Sunday, with a strict cut-off time of 5:00 PM. Any payment received beyond this cut-off shall be automatically refunded, and no rental reservation shall be processed for the immediate Monday.
The Lessee also agrees that, in the case of a Monday pick-up, the required testing of the machine shall be conducted on the preceding Sunday. Thereafter, The Coffee District Service Center (TCDSC) shall pack the equipment and endorse it for showroom release on Monday.
The latest permissible return time for all rented equipment shall be no later than 6:00 PM and no earlier than 10:00 AM. Any attempt to return or deliver equipment outside of this designated timeframe—whether before 10:00 AM or after 6:00 PM—shall not be entertained, accepted, or recorded, regardless of the cause or justification for such delay. The Lessee is hereby strongly advised to make adequate logistical arrangements to ensure compliance with the stated schedule. The Lessor shall bear no liability for failed or late returns attempted beyond the allowed hours, nor shall such attempts be considered a valid return under this agreement.
Drop-offs or deliveries beyond 6:00 PM or prior 10:00 AM shall not be entertained or received, irrespective of the reason for delay. The Lessee is hereby notified and strongly advised to plan accordingly and ensure that all returns are completed within the specified time window. The Lessor shall bear no responsibility for, and shall not accept, any return attempts made after the designated cut-off time. Any late returns may, at the sole discretion of the Lessor, incur additional charges equivalent to a full day’s rental rate or be subject to refusal until the next business day. Returns scheduled on a Monday shall only be accepted with a prior confirmed appointment. The Lessor expressly disclaims any obligation to accommodate walk-ins or uncoordinated returns on Mondays. The Lessee shall be solely responsible for coordinating such Monday transactions in advance.
Any late returns, at the sole discretion of the Lessor, will be charged an additional rental fee equivalent to one (1) full day’s rate per day of delay, or, alternatively, may be refused and deferred to the next operating day, subject to applicable penalties. Returns scheduled for a Monday shall be entertained strictly by prior confirmed appointment only. The Lessor expressly reserves the right to refuse walk-ins or any uncoordinated return attempts on Mondays without prior notice. It is the sole responsibility of the Lessee to secure timely coordination and appointment approval for any Monday return transaction.
The Lessor shall not be held responsible for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, government-imposed restrictions, labor disputes, acts of God, or any other unforeseeable circumstances. Furthermore, the Lessor shall not be liable for any operational failure, damage, or inability to use the equipment arising from the Lessee’s failure to inspect or test the machine prior to use, including but not limited to failure to familiarize themselves with the unit’s operation, setup, or required power specifications, especially in cases where the equipment is deployed directly to events or functions without adequate preparation or prior confirmation of its working condition. It is the sole responsibility of the Lessee to ensure that the equipment is properly inspected, tested, and understood prior to use. The Lessor disclaims all liability for issues resulting from neglect or failure to perform such due diligence.

Please note: Communication delays may occur due to high foot traffic or active transactions at the showroom. We ask for your patience and understanding when awaiting responses via chat.

Terms and Conditions for Loaner Rental Units within warranty

The Lessor agrees to provide, at its discretion and as a courtesy, a loaner unit to the Lessee for the sole purpose of temporarily replacing a machine purchased from The Coffee District that is currently undergoing repair and is still covered by a valid warranty.
The Lessor shall extend loaner units exclusively for eligible machines equipped with rotary pumps, including but not limited to the following models: Gemilai 3128, 3121A, 3131C, 3137, 3124G, 3143, 3111, 3146, 3120C, 3243, 3211, 3226, El Rocio Moresto Lite, Avant Atlas Pro, Avant XAV, Avant XAV Pro, Doppio Zero 1, Doppio Zero 2, Doppio Hope 1, Doppio Hope 2, Doppio Halo, and El Rocio Manus S (vibration pump).
The Client is required to drop off their unit(s) for repair at The Coffee District Service Center within three (3) calendar days of picking up the loaner unit. Failure to deliver the machine(s) for repair within this period shall result in daily rental charges equivalent to the standard daily rental rate of the assigned loaner unit, which will continue to accrue until the original unit(s) for repair has/have been properly received by The Coffee District.
The loaner unit provided may not be identical in model to the Customer’s original equipment. The Coffee District reserves the right to assign a unit of the same or lower specification, provided it is a commercial-grade machine suitable for temporary use during the warranty repair period.
The Lessee acknowledges that the equipment was delivered or picked up in good working order and in clean, operable condition. The Lessee accepts full responsibility for the safekeeping, proper handling, and appropriate use of the equipment throughout the rental period.
The Lessee undertakes to conduct due diligence prior to the use of the equipment, including verifying the adequacy and compatibility of the electrical supply at the venue or location of use. Any equipment failure, malfunction, or damage resulting from inadequate or unstable electrical sources, including power fluctuations or insufficient wattage, shall be solely borne by the Lessee. The Lessor shall not be held liable for any losses or damage arising from such causes.
The Lessee shall be fully liable for any loss of, or damage to, the equipment for the duration of the rental period. Repair or replacement costs shall be deducted from the security deposit. Should such costs exceed the amount of the deposit, the Lessee shall remain liable for the outstanding balance and agree to settle the same upon demand.
The Lessee shall be fully liable for any loss of, or damage to, the equipment for the duration of the loan period. No security deposit is required for a loaner unit; however, the Lessee agrees that any damage, whether internal or external, shall be fully documented and charged accordingly based on the Service Center’s parts pricing. Failure to settle such charges may result in legal recovery proceedings.
The Lessee must submit at least two (2) valid government-issued IDs with the same address before the loaner unit is released. Without valid IDs, The Coffee District reserves the right to withhold the loaner.
The Lessee agrees to return the loaner unit within three (3) calendar days after confirmation from The Coffee District that the Customer’s original repaired machine is ready for release. Failure to return the unit within the allowed period shall incur a daily penalty equivalent to the standard daily rental rate for the same machine model until the loaner is fully returned. If unreturned for fifteen (15) days beyond the agreed return date, without the express written approval of The Coffee District, the unit shall be deemed lost and the Lessee shall be charged the full brand-new replacement value.
All borrowed accessories must be returned together with the loaner unit. Failure to return any accessory—even if the machine is returned on time—shall incur daily late charges equivalent to the standard daily rental rate until the missing items are returned. If an accessory remains unreturned after two (2) calendar days, it shall be considered lost and billed at full replacement cost.
The Lessee acknowledges and agrees that any damage incurred during transit or delivery by third-party logistics shall be solely the responsibility of the Lessee. The Lessor shall provide photo or video documentation of the equipment’s condition prior to release. The Lessor shall not be liable for any loss or damage arising during third-party transport. For deliveries or returns via third-party logistics, the Lessee must book a sedan or larger vehicle for machines. Use of motorcycles for machine delivery or return is strictly prohibited. Only grinders may be transported via motorcycle, provided they are securely packed.
To avoid unforeseen problems and minimize logistics-related risks, The Coffee District highly encourages clients to personally pick up equipment from the showroom. This allows the Lessee to check the unit and receive a basic orientation, especially if unfamiliar with the machine. This ensures the unit is tested and that basic operating instructions are properly communicated prior to dispatch. In the event that the Lessee cannot personally pick up the unit and must rely on third-party logistics, it is the Lessee's responsibility to immediately inspect and test the machine upon receipt. We do not recommend direct deployment of machines to events without prior familiarization and testing. The Lessor will send documentation prior to dispatch confirming machine condition. If the machine is found to be non-functional upon receipt, replacement will be subject to availability, and the Lessee will shoulder the full cost of return and re-dispatch logistics.
In the event that the Lessee elects to have the equipment picked up by a representative or through a third-party logistics provider, the Lessee shall provide the Lessor, in advance and in writing or via chat, the complete name of the authorized representative or the tracking link and official information of the third-party courier or transport service. The Lessor shall have no obligation to release the equipment to any individual or entity whose identity has not been expressly and clearly communicated by the Lessee.
The Lessor reserves the right to withhold release of the equipment in the absence of prior authorization and shall not be held liable for any delays, cancellations, or other consequences arising from such withholding. The Lessee bears the sole responsibility for the proper and timely coordination with any representative or third-party logistics provider.
Should the machine be stolen or lost during delivery by any third-party logistics provider, whether booked by the Lessee or the Lessor, the Lessee shall be fully liable and shall be required to either (i) pay the full replacement value of the machine based on current market price for the brand-new equivalent unit or (ii) replace the unit with an identical model, version, brand, and specifications, subject to the Lessor’s approval. Damage caused by third-party delivery shall likewise be the responsibility of the Lessee, and all coordination with the third-party logistics provider shall be solely handled by the Lessee. Under no circumstances shall the Lessor be held liable for damage, loss, or delays associated with third-party logistics.
Any machine that remains unreturned for a period of fifteen (15) calendar days beyond the agreed return date, without the express written approval of the Lessor for an extension, shall be considered lost. The Lessor reserves the right to initiate legal action and to seek recovery of damages, including the full replacement cost, against the Lessee in such an event.
All equipment pickups and returns shall be conducted exclusively at The Coffee District Maginhawa Showroom, located at 140 Maginhawa Street, Sikatuna Village, Quezon City. The earliest allowable time for equipment pickup is 10:45 AM, and the latest allowable time is 5:30 PM, provided that all necessary prerequisites—including, but not limited to, the full settlement of payment, issuance of the corresponding invoice, and submission of all required identification or documentation—have been duly completed in advance. Under no circumstance shall any equipment be released prior to 10:30 AM.
The latest permissible return time for all rented equipment shall be no later than 6:00 PM and no earlier than 10:00 AM. Any attempt to return or deliver equipment outside of this designated time frame—whether before 10:00 AM or after 6:00 PM—shall not be entertained, accepted, or recorded, regardless of the cause or justification for such delay. The Lessee is hereby strongly advised to make adequate logistical arrangements to ensure compliance with the stated schedule. The Lessor shall bear no liability for failed or late returns attempted beyond the allowed hours, nor shall such attempts be considered a valid return under this agreement.
Any late returns, at the sole discretion of the Lessor, may be charged an additional rental fee equivalent to one (1) full day’s rate per day of delay, or, alternatively, may be refused and deferred to the next operating day, subject to applicable penalties. Returns scheduled for a Monday shall be entertained strictly by prior confirmed appointment only. The Lessor expressly reserves the right to refuse walk-ins or any uncoordinated return attempts on Mondays without prior notice. It is the sole responsibility of the Lessee to secure timely coordination and appointment approval for any Monday return transaction.
Please note: Communication delays may occur due to high foot traffic or active transactions at the showroom. We ask for your patience and understanding when awaiting responses via chat.
The Lessor shall not be held responsible for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, government-imposed restrictions, labor disputes, acts of God, or any other unforeseeable circumstances. Furthermore, the Lessor shall not be liable for any operational failure, damage, or inability to use the equipment arising from the Lessee’s failure to inspect or test the machine prior to use, including but not limited to failure to familiarize themselves with the unit’s operation, setup, or required power specifications, especially in cases where the equipment is deployed directly to events or functions without adequate preparation or prior confirmation of its working condition. It is the sole responsibility of the Lessee to ensure that the equipment is properly inspected, tested, and understood prior to use. The Lessor disclaims all liability for issues resulting from neglect or failure to perform such due diligence.

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Coffee District Philippines Inc. Terms and Conditions