Terms and Conditions

Coffee District Philippines Inc.
Terms and Conditions

Data Privacy

The Coffee District respects and protects customer privacy. Any personal data collected, including names, contact details, payment records, and machine information, will be used solely for service and transaction purposes.
All collected customer information will be kept confidential and stored securely in compliance with the Data Privacy Act of 2012 (RA 10173).
The Coffee District does not sell, rent, or share customer data with third parties for marketing or any other unauthorized purposes.

General Information

This Sales Confirmation when acknowledged by customer will service as a means of record indicating the details of this transaction including the deliveries and other understanding between the sales person and the customer.
Customer is hereby advised that the company will not honor any conditions of this sales verbally committed by our sales person or written in documents other than this Sales Confirmation.
No Sales Order will be accepted by the company without signed Sales Confirmation by customer.
This form shall be accomplished in duplicate and without alteration. One copy for record of customer. Should the Customer lose the copy of the these terms, these may be access through this link. Otherwise, The Coffee District may provide another copy subject to the provision of an Affidavit of Loss.
The Customer understands that The Coffee District may change these terms and conditions from time to time and the terms to be enforced are the terms at the time of demand, unless the Customer can provide a copy the terms applicable during the time of sale.

Terms and conditions for showroom purchases.

Prices are subject to change without prior notice. This SOA is only valid for 48 hours upon issuance.
For Claims regarding warranty of the machine, grinder and/or equipment, kindly refer ONLY to the warranty policy issued.
Installation and Delivery are not included unless otherwise specified with a mobilization cost detailed in the SOA. In such cases, the customer agrees to cover any specified mobilization cost outlined.
1. In this regard, the Customer agrees that The Coffee District may validly refuse the provision of further services pertaining to installation, absent of a written agreement covering the service between Customer and The Coffee District.
Please note that receiving the SOA does not guarantee reservation of the item(s) listed in the description. We will only reserve the item once we receive a 30% downpayment.
For each machine purchase, we only permit a single comprehensive demonstration for each machine acquired. A fee will be charged if you wish to request an additional demonstration.
Items with no warranty: accessories, ceramics, equipments, etc. only has a 7 day replacement policy as long as the packaging and inclusions are complete.
Once the items are available for pickup we only allow 10 days to have the item(s) either picked up or delivered via 3rd party logistics at buyer's expense. After the alloted 10 showroom working days, a warehouse fee of PHP 300.00 per machine(s), PHP 150.00 per grinder(s) only, will be charged every week.
For deliveries via third-party logistics, The Coffee District will not be held liable for any damage, delay, or loss incurred during transit. Responsibility lies with the chosen logistics provider.

Terms and conditions for Pre-orders

30% downpayment to be settled to confirm the order. Lead time for delivery is 30 days upon order confirmation.
DOWNPAYMENT IS NON-REFUNDABLE BUT CAN SERVE AS A CREDIT INCASE YOU DECIDE TO HAVE YOUR ORDERS CHANGED. PROVIDED THAT THE PURCHASE SHALL BE MADE WITHIN 60 DAYS FROM THE TIME OF COMMUNICATING THE INTENT TO NOT PURSUE WITH THE INITIAL PURCHASE
Once the items are available for pickup we only allow 10 days to have the item(s) either picked up or delivered via 3rd party logistics at buyer's expense. After the alloted 10 showroom working days, a warehouse fee of PHP 300.00 per machine(s), PHP 150.00 per grinder(s) only, will be charged every week.

Terms and conditions for Change of Mind

The Coffee District (TCD) understands that customers may occasionally change their preferences after purchasing. To accommodate this, we offer a Change of Mind policy under the following terms:

Only showroom purchases are eligible for change of mind requests.
Requests must be made within 7 calendar days from the date of purchase.
The item must be in brand-new, resalable condition, with no signs of use or damage. The following packaging and product requirements must be strictly met:
1. The item must not be damaged in any way.
2. All original packaging must be intact, including the box, plastics, styrofoam, and manuals.
3. Plastics or seals on accessories must be unopened and undamaged.
A 10% administrative fee based on the original sale price will be charged for processing the change.

Eligible Replacement Items:

Customers may only exchange the item for another of the same price or a higher price.
If the new item is more expensive, the customer will pay the price difference.
No exchanges will be allowed for items of lower value than the original purchase.

TCD reserves the right to refuse any change of mind request if the above requirements are not strictly met, including but not limited to incomplete or damaged packaging, used or damaged items, broken seals, or requests made beyond the allowable period.

Terms and conditions for Warranty

Warranty Policy as Primary Proof
All warranty claims must be accompanied by the original Warranty Policy issued by The Coffee District. This policy serves as the primary proof of warranty coverage. TCDSC reserves the right to refuse any warranty claim if the Warranty Policy is not presented at the time of service.
Lost Warranty Policy – Request for Replacement
In the event that the original warranty document is lost, the purchaser may request a replacement. TCDSC will only process the issuance of a replacement Warranty Policy upon submission and approval of the following requirements:
1. Formal Request Letter (The letter must include the following details:)
2. 1. Full name of the purchaser
  2. Contact details (mobile number and/or email address)
  3. Item description (model and serial number)
  4. Date and mode of purchase (Shopee, website, showroom, Facebook page, etc.)
  5. Clear statement requesting a replacement or reissuance of the Warranty Policy
  6. Explanation of how the original warranty was lost
  7. Signature and date
3. Supporting Documents
4. 1. Photocopy of a valid government-issued ID
  2. Proof of Purchase (Sales Invoice)
5. If the Requestor is Not the Original Purchaser
6. 1. An Authorization Letter signed by the purchaser
  2. Photocopy of valid ID of the purchaser (authorizer)
  3. Photocopy of valid ID of the person claiming on their behalf (requestor)
7. Processing of Replacement Warranty Document
8. 1. Requests will be reviewed and verified by TCDSC staff
  2. TCDSC reserves the right to approve or deny any request based on the completeness and authenticity of the submitted documents
  3. A new Warranty Policy will only be issued once all requirements are fulfilled and the original transaction has been verified in our records.
9. No Proof, No Warranty Claim
10. 1. Without the original Warranty Policy or an approved replacement, no repair discount or warranty service will be applied, regardless of proof of purchase.

Terms and conditions for Service Center Purchases

Terms and conditions for repairs

⚠ IMPORTANT NOTICE

It is important to read and understand these Terms and Conditions before proceeding with any repair. These terms form the entire agreement between the customer and The Coffee District Service Center (TCDSC).

Failure to read or review these terms does not exempt you from compliance. TCDSC is not liable for any misunderstandings arising from unread terms.

General Terms
1. By submitting their machine for service, customers acknowledge and agree to these terms.
2. Customers are required to read and acknowledge these terms before proceeding with machine drop-off.
3. The Coffee District Service Center (TCDSC) reserves the right to refuse service for machines that exhibit severe and intentional physical damage, unauthorized modifications, or irreparable conditions.
4. Operating Hours:
5. 1. Tuesday to Sunday: 10:00 AM - 6:00 PM
  2. Closed on Mondays
  3. Customers must plan their schedule accordingly, as transactions will only be accommodated within these hours.
6. ID Verification for Payments (Credit Card Transactions)
7. 1. By proceeding with this payment, you acknowledge and consent to Coffee District Inc. capturing a photo of your valid ID for identity verification purposes, in compliance with Republic Act No. 10870 (Credit Card Industry Regulation Law).
  2. This measure ensures the security of your transaction and prevents unauthorized use of credit cards.
  3. All collected information shall be handled in accordance with applicable data privacy laws.
Inspection, documentation, liability
1. Upon drop-off, machines will undergo a physical inspection to document any visible scratches, dents, missing components, or signs of electrical/water damage. This inspection ensures both the customer and the service center acknowledge the machine’s condition at the time of submission.
2. An Acknowledgment Service Request Form will be issued, serving as an official record of the transaction. This form will detail the machine’s condition, reported issues, and initial assessment.
3. By submitting their machine for service, customers acknowledge and agree to all terms and conditions stated in this document, even if no physical signature is collected. Submission of the machine constitutes full acceptance of the service terms.
4. A copy of the Acknowledgement Service Request Form will be sent to the customer. Testing and inspection will proceed immediately upon machine drop-off, without requiring further confirmation or signature from the customer.
5. Customers must remove detachable accessories (e.g., portafilters, hoppers, dosing cups, power cords, water tanks) unless required for testing. TCDSC is not responsible for misplaced accessories unless explicitly documented at check-in.
6. TCDSC is not liable for data loss or internal settings reset on digital coffee machines.
7. Machines with unauthorized modifications, aftermarket parts, or DIY repairs may be rejected from service. If accepted, the repair warranty will be void.
8. TCDSC shall not be responsible for pre-existing physical damage or further deterioration caused by the inspection of severely compromised machines.
9. TCDSC is not liable for third-party shipment losses or damages during transport to/from the service center.
Repair Timeline
1. The standard repair turnaround time is 3 to 6 working days, excluding the time the machine spends in queue and any extended period required for further troubleshooting.
2. For double group head machines, customers should expect longer turnaround times due to the complexity of dismantling, testing, and reassembly.
3. Conversely, single boiler or smaller-capacity machines may be serviced more quickly, depending on the diagnosis and availability of parts.
4. TCDSC will provide updates as necessary, but repair timelines may still vary depending on the volume of units in queue, severity of the issue, and parts availability.
Service Evaluation Fees
1. TCDSC does not accept assessment-only requests.
2. Once a machine is dropped off and queued for repair, it will automatically be subject to a Service Evaluation Fee, regardless of whether the repair or service is completed. This fee applies as long as the machine undergoes troubleshooting or any form of service assessment by our technicians. The Service Evaluation Fee covers the time and technical resources utilized during the initial diagnosis and evaluation process.
3. 1. ₱1,680 for Home Use Machines, Grinders, and Single Group Head Machines
  2. ₱2,000 for Double Group Head Machines
4. This fee applies under the following circumstances:
5. 1. The client decides not to proceed with the repair.
  2. The client is unable to complete or authorize the repair due to issues such as unavailability of parts, severity of troubleshooting, or any other reason that prevents the repair from being carried out.
6. If the repair moves forward, this fee will be waived and will not be included in the final billing.
Professional Fee, Preventive Maintenance Fee, Full Descaling Fee and Deep Cleaning Fee
1. The Coffee District Service Center (TCDSC) may charge applicable service fees depending on the nature of the work required. These include professional fees for repair, preventive maintenance service (PMS), and full descaling, with rates varying based on the machine classification: home use, single group head, or double group head. Machines categorized as home use include the following models: 3605, 3609, 3005E, 3005G, and 3006. See updated rates below.
2. For grinders, TCDSC applies a general professional fee for repair, and a separate deep cleaning fee if such service is deemed necessary during the evaluation. Each fee will be transparently indicated on the service order and discussed with the client before proceeding.
Pest-Infested Machines
1. During the inspection of your machine at our service center, it was found to be infested with pests. As part of our commitment to maintaining a clean and sanitary workspace, a P560 sanitation fee (VAT INCLUSIVE) will be charged. Please note that this sanitation fee is separate from any cleaning or repair services for your machine. It is imposed to help sustain our ongoing pest control measures, ensuring a safe and hygienic environment for all equipment handled in our facility.
2. The sanitation fee will be charged regardless of whether the service or repair proceeds, as long as the equipment has been opened or inspected within the service center.
3. For future servicing, we strongly recommend that machines be thoroughly checked and cleaned before bringing them in to avoid additional charges.
Warranty and Repair Policies
1. Warranty support is subject to validation by TCDSC staff. Customers must present a valid warranty card or proof of purchase (Warranty Policy or Sales Invoice).
2. Warranty Coverage:
3. 1. 1-month parts and service warranty for the same concern.
  2. Warranty applies only to replaced parts and does not cover unrelated issues that may arise later.
  3. If a machine is stored at TCDSC for an extended period before pick-up, the warranty period starts upon retrieval from the service center. Any issues arising due to delayed retrieval that is not related to the original repair will not be covered by the warranty, and TCDSC shall not be liable for it.
4. Major Components Disclaimer:
5. 1. For major components such as Printed Circuit Board (PCB) , solenoid valves, and sensors, functionality can only be determined during testing and repair.
  2. TCDSC cannot guarantee the lifespan of these components after repair, as deterioration may occur at any time due to factors such as usage, wear and tear, power fluctuations, or previous undetected damage.
6. No Proof of Purchase, No Discount Policy:
7. 1. Customers who purchased their machine from The Coffee District are entitled to a 20% discount on repair costs.
  2. It is important to present the valid proof of purchase(Warranty Policy or Sales Invoice), either hard copy or soft copy. Without valid proof of purchase, the discount will not be applied.
8. Quotation or Statement of Account is not valid in claiming warranty and client privilege discount.
9. For complete details of warrant policy, click Here.
Same-Day Repair, Express Repair and Waiver Requirement
1. Same day repairs refer to repair requests where the machine is dropped off and picked up within the same day.
2. 1. A P1,100.00 (VAT INCLUSIVE) additional fee will be charged for same-day repair requests.
  2. Cut-off for Same-Day Repair is 2:00 PM. Machines dropped off after this time will not qualify.
  3. The machine must be picked up before 6:00 PM on the same day.
  4. Same-Day Repair is subject to technician availability and the issue’s complexity. Major component failures or deeper diagnostics may extend the repair beyond the same day, in which case an Express Repair fee may apply.
3. Express Repairs are services where the customer's unit is prioritized and placed ahead of the standard service queue. Express repairs includes.
4. 1. Same-Day Repair Escalations:
  2. 1. Machine initially accepted for Same-Day Repair but could not be completed on the same day due to the need for deeper troubleshooting or parts replacement.
    2. These machines are automatically escalated to Express Repair status without rejoining the standard queue.
  3. Queue-Cut Prioritized Repairs:
  4. 1. Machines that are prioritized over other pending repairs upon request or necessity, and scheduled for dispatch within 1 to 2 business days from receipt.
  5. Express Repair Fee: P560.00 (VAT INCLUSIVE)
  6. Additional repair fees may apply based on the parts and labor required, and the customer will be informed accordingly.
  7. Express Repair is still prioritized over standard repair (standard repair turnaround time is 5-10 days) timelines but is not guaranteed for 24-hour turnaround in all cases.
  8. Additional repair time due to diagnostic complexity, parts sourcing, or supplier delays does not revert the service to regular repair status.
  9. Express Repair Fees are applicable once the machine cuts the queue, regardless of final dispatch timing due to complexities beyond our immediate control.
5. Waiver for Same-day and Express Repair
6. 1. The standard diagnostic and testing of repaired machine is 2 to 7 business days, depending on the nature of the issue. This ensures that machines undergo complete inspection, accurate troubleshooting, and quality testing before release.
  2. If a machine shows signs of probable PCB damage and the customer opts out of the standard 2-7 days diagnostic process, a waiver must be signed before proceeding with same-day repair service.
  3. The waiver acknowledges that the customer declined full diagnostic procedures and assumes responsibility for any further issues arising from expedited repairs.
Storage and Abandonment Policy
1. Customers must claim their machines within 7 days of receiving notification that service is complete.
2. Once TCDSC notifies the customer that their machine is ready for pick-up, warehouse storage charges will immediately take effect.
3. Storage Fees Breakdown (VAT EXCLUSIVE):
4. 1. ₱300 per week per machine
  2. ₱150 per week for smaller items
  3. The warranty period starts upon machine retrieval. If a machine remains in storage for 3 months, the warranty is delayed by 3 months.
5. TCDSC will make multiple contact attempts using all provided communication methods (email, mobile number, FB/IG account, Messenger, Viber).
6. Updates will not be limited to chat. Customers must check all communication channels.
7. TCDSC will make multiple contact attempts using all provided communication methods (email, mobile number, Facebook/Instagram account, Messenger, Viber). TCDSC shall not be responsible for any repaired machine that remains unclaimed due to the Client's failure to monitor their provided communication channels.
8. Machines left unclaimed beyond 60 days may be considered abandoned and disposed of or sold to recover service costs.
9. TCDSC will not be liable for any damages resulting from long-term storage.
Loaner Unit Policy
1. Customers with a loaner unit are given a maximum of 3 days to return it.
2. The Loaner Agreement Form will be strictly followed.
3. A rental fee will be charged starting on the 4th day, based on the loaned machine’s value.
Verbal Agreement Disclaimer 
1. No verbal agreement, promise, or representation made by any member of our sales team, technician, or staff—whether communicated in person or by phone—shall modify, override, or be enforceable unless it is formally written and signed by an authorized representative of TCDSC.
2. All price estimates provided verbally or via initial assessments are subject to change; only the Final Quotation issued by TCDSC shall be honored and considered binding.
3. Prices may increase without prior notice.

Terms and conditions for spare-part purchases.

Assessment of Machine Issues - When purchasing spare parts for espresso machines from The Coffee District, please be aware that we rely on the customer's own assessment of the issue with their machine. We do not have the opportunity to directly inspect the machine when you order spare parts without bringing it to our service center. Therefore, Customer agrees that The Coffee District shall not be held responsible if the purchased spare part does not resolve the problem with your espresso machine.
It is recommended that customers visit our service center for a comprehensive diagnosis of their espresso machine's issues. Our trained technicians can provide a more accurate evaluation and ensure that the correct spare parts are ordered for a successful repair. In cases where customers choose to order parts based on their own assessment, any discrepancies or issues that arise shall not be attributed to The Coffee District.
Return and Refund Policy - We regret to inform you that The Coffee District does not accept returns or offer refunds for spare parts once they have been purchased. This policy is in place due to the nature of spare parts and their potential for tampering or damage during installation.
Please be certain of your spare parts requirements and the compatibility of the parts with your espresso machine before finalizing your purchase. If there are any concerns or doubts about your espresso machine's requirements, we strongly recommend contacting our service center for professional guidance and support.
Warranty Clarification - Even if your espresso machine is under warranty, please note that if you choose to have spare parts shipped to you, these parts will not be covered by the warranty. Warranty coverage is applicable only under the following conditions:
1. If the espresso machine was originally purchased from The Coffee District.
2. If the machine is brought to our service center for repair or maintenance.

*Please understand that any attempt to install spare parts yourself or have them installed by a third party may void the warranty for your espresso machine.

Service Exclusion and Sale of Parts - Please note that the purchase of spare parts from The Coffee District is solely for the sale of the parts as is, without any included service such as troubleshooting, repair, or installation guidance. We emphasize that the parts are sold under the condition that the customer is responsible for determining their suitability and installation, which should be performed by a professional or under professional supervision if uncertain.
By providing only the spare part, we aim to clarify our role in the maintenance of your machine: to supply the necessary components without extending into hands-on technical support, which is available at our service center. This approach ensures that customers understand the limits of our responsibility, avoiding any expectations of after-sale troubleshooting or personalized installation assistance directly from The Coffee District.
By proceeding with a spare parts purchase from The Coffee District, you acknowledge and agree to these terms and conditions.

Terms and conditions for rental and loaner units

The Lessee acknowledges that the equipment is in good working condition at the start of the rental period.
The Lessee is responsible for maintaining the equipment in good condition throughout the rental period and ensuring it is returned in the same condition as when it was received.
The Lessee is responsible to conduct due diligence when using the machine for an event or function. This includes ensuring that the electrical outlet's wattage is sufficient to meet the requirements of the machine. Lessor shall not be held responsible for any issues arising from the lessee's failure to verify and provide the necessary wattage for the machine.
In the event that the lessee experiences issues with the rented machine due to insufficient wattage supply at their outlet, Lessor shall not be held liable for any resulting problems or damages. It is the responsibility of the Lessee to ensure that their electrical supply is compatible with the machine's requirements.
The Lessee is responsible for any damages to the rented equipment during the rental period.
The Lessor may use the security deposit to cover repair costs. The Lessee is liable for any remaining repair expenses.
The Lessor agrees to rent the following equipment to the Lessee:
1. List of the rented equipment, including any serial number, is specified on the description of the Statement of Account (SOA).
The Lessee agrees to pay a rental fee of the total Amount found at this SOA for the specified rental period.
The Lessee also agrees to provide a refundable security deposit of PHP5000. This deposit will be used to cover any damages to the equipment during the rental period and any unpaid rental fees or late return penalties.
1. FOR LOANERS* - The Lessee agrees to provide a refundable security deposit of PHP5000. If the Lessee does not provide the refundable security deposit, the Lessor holds the right to withhold the loaner units
A NON-REFUNDABLE pencil booking Reservation Fee of PHP1,000 is required to secure the rental date. The Reservation Fee will be deducted from the total rental fee upon settlement.
The full payment of the rental fee and a security deposit are to be settled upon pickup of the machine. The security deposit will be used for repair in the event of any damage to the machine during the rental period. Repair fees will be deducted, and any remaining balance will be refunded to the Customer.
The Lessee is required to provide a minimum of TWO VALID IDs with the same address before the confirmed pick up date.
FOR LOANERS* - return of the loaner unit should be accomplished by the Lessee within THREE DAYS after confirmation from the Lessor that the machine/grinder has been repaired and is/are ready to pick up. Failure to comply within the allowed THREE DAYS will result in a one-day rental charge for each day. Which will also automatically be deducted to the provide refundable security deposit.
Late returns will result in a one-day rental charge for each additional day.
Any extensions to the rental period must be requested in writing and approved by the Lessor.
The Lessor will process a refund of the security deposit within 3 working days after the equipment is returned and inspected, provided no damages are incurred.
The Parties shall not be liable for any delay or failure to perform any obligation under this Agreement due to events beyond their reasonable control, including but not limited to acts of nature, war, terrorism, labor disputes, or government restrictions.
The Lessor will not be responsible for return delivery failures if the unit arrives outside our operating hours. Plan your returns accordingly.
The Loaner units may be returned without the prior confirmation, provided that the unit is delivered to the Maginhawa showroom not later than its operating hours. Returns made beyond the rental period will incur an additional day's rental charge.
The Lessee agrees to return the machine following the operating hours:
1. Maginhawa Showroom 140 Maginhawa Street, Sikatuna Village Quezon City. Tuesday - Sunday, 10:00am - 6:00pm
2. We do not accept returns and pick-up during Mondays

About Us

Coffee District Philippines Inc. Terms and Conditions